Returns Policy
At Beadmouse, we want you to be completely satisfied with your purchase. If you are not entirely happy, you may return items under the following conditions:
Return Conditions
- Returns must be initiated within 14 days of receipt and approved before shipment.
- Items must be unused, in their original condition, and in the original packaging.
- Refunds will exclude original shipping costs unless the item is defective.
- Custom or special orders are non-refundable unless defective.
Return Address
All returns must be sent to the address provided on your invoice. Ensure you include a copy of your invoice or order confirmation with your return for faster processing.
Processing Time
Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be credited back to your original payment method.
How to Initiate a Return
To initiate a return or for assistance, please contact us at [email protected] with your order details. Our team will guide you through the return process.
Thank you for shopping with Beadmouse!